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Customer Contract Templates to Protect your Embroidery Business

Written customer agreements that will protect your work and your business!

Are your customers demanding refunds because you haven’t taken the proper steps to protect yourself and your business from miscommunications with clients?

Not sure what policies to incorporate in your business to improve your customer service and help with dealing with unhappy customers?

We’ve put together a package of document templates, including an order form and customer contract PLUS 2 bonus forms, a sample approval form and customer garment disclaimer, complete with standard embroidery business policies that you can customize to fit your needs!

Learn more about what you’ll get here →

Get it free here

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What you’ll get…

One downloadable order form for products detailing with...

  • Customer contact information
  • Product description
  • Quantity
  • Artwork sizes
  • Fees and pricing
  • Payment information and more!

One contract template for customers with...

  • Customizabe turnaround time guidelines and guarantees
  • Customizable returns and exchanges policies
  • Customizable sample approval guidelines
  • Customizable customer garment policy


  • Sample Approval Form
  • Customer Garment Disclaimer Form

Bonus Documents!

Protect your business with two bonus forms that you can download and customize, or use right away!


With the Sample Approval Form, your customer agrees to what their design will look like BEFORE you start your embroidery process preventing customer changes after you’ve already started fulfilling the order.


With the Specialty Garment Disclaimer, we’ve put in writing a clear warning to your customers about the risk of bringing in their own garments for customization to avoid replacing specialty garments if a mistake is made during the embroidery process!

All you have to do is fill out the form above, and you'll receive our Order Form and Contract Template AND the two bonus documents, the Sample Approval Form and the Speciality Garment Disclaimer.

With these downloads, you’ll have peace of mind knowing your business and work are protected with written contracts and customer signatures!

This is for you if...

  • checkmark You want to protect your time and work with clear, official documentation
  • checkmark You want to avoid returns or refunds due to miscommunication
  • checkmark You want agreements ahead of time so that you and your customers are on the same page
  • checkmark This is NOT for you if you are comfortable losing profits and customers because of unclear policies
  • checkmark This is NOT for you if you don’t want professional help from industry pros regarding customer satisfaction
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